Welcome to Cheap CML Store’s FAQ! We specialize in high-performance RC boats, cars, and accessories with worldwide shipping. Below you’ll find answers to common questions about our products, shipping, payments, and more.
Product Questions
What types of RC products do you sell?
We offer a wide range of RC products including:
- Complete RC kits for beginners and experts
- Pro Boat models and spare parts (including Aerotrooper 25, Blackjack series, Impulse 32, and more)
- Electric boats and components
- General accessories, bearings, bolts, and other hardware
- Specialized items for competitive RC racing
Are your Pro Boat parts genuine OEM components?
Absolutely! We only sell genuine Pro Boat parts sourced directly from the manufacturer. This ensures perfect compatibility and performance for your RC models.
Do you carry parts for discontinued Pro Boat models?
We maintain an extensive inventory of parts for both current and discontinued Pro Boat models. If you don’t see what you need in our menu, please contact us at [email protected] – we might be able to source it for you.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our warehouse. For Standard Shipping (DHL/FedEx), you can track directly on their websites. For Free Economy Shipping (EMS), use the tracking number provided with your EMS carrier.
Can I change my order after it’s placed?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once shipped, we cannot modify orders.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after dispatch with tracking and insurance – ideal for urgent orders like competition parts.
- Free Economy Shipping (via EMS): Free on orders over $50, 15-25 days after dispatch – perfect for bulk orders or non-urgent needs.
Do you ship worldwide?
Yes! We ship globally except to select remote areas in Asia. Our US warehouse location ensures fast delivery to North American customers while maintaining efficient international routes.
How long does order processing take?
Our RC-specialist team picks, packs, and dispatches orders within 1-2 business days (excluding weekends and holidays). For fastest delivery, we recommend ordering Monday-Thursday.
What should I do if my package is delayed?
Most delays occur during customs clearance. First, check your tracking information. If there’s no movement for more than 5 business days, contact us at [email protected] with your order number and we’ll investigate.
Returns & Warranty
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
What if I receive a damaged or incorrect item?
We take great care in packaging your RC components, but if something arrives damaged or incorrect, please email photos to [email protected] within 7 days of receipt. We’ll arrange for replacement or refund, including return shipping costs if needed.
Do your products come with manufacturer warranties?
Yes, all Pro Boat products come with their standard manufacturer warranties. For other brands, warranty coverage varies – please check individual product descriptions or contact us for details.
Technical Support
Can you help with technical questions about RC products?
While we can’t provide in-depth technical support for every RC model, our team has extensive knowledge of Pro Boat products and general RC components. Feel free to email your questions to [email protected] and we’ll help as much as possible.
Where can I find manuals for my RC product?
Most product manuals are available on the manufacturer’s website. If you’re having trouble locating a specific manual, contact us with your model details and we’ll help you find it.
Didn’t find your answer here? Our RC specialists are ready to help! Contact us at [email protected] for personalized assistance with your RC needs.