At Cheap CML Store, we stand behind the quality of our RC products and components. While we take every precaution to ensure your Pro Boat parts, electric components, and accessories arrive in perfect condition, we understand that sometimes returns or exchanges are necessary. This policy outlines our straightforward process designed specifically for our global community of RC hobbyists and competitive racers.

Our Return & Exchange Guarantee

We accept returns and exchanges for most items within 15 days of delivery. To be eligible:

  • Items must be unused, in original packaging with all tags and accessories
  • Proof of purchase (order number) is required
  • Certain specialized items are excluded (see below)

Non-Returnable Items

Due to the specialized nature of these products, the following cannot be returned or exchanged:

  • Kits (once opened due to component integrity concerns)
  • Bearings & Bolts (hygiene and safety reasons)
  • Electric components that have been installed or used
  • Any item showing signs of use, modification, or damage not present at shipping

How to Initiate a Return or Exchange

Follow these simple steps designed with our RC enthusiasts in mind:

  1. Contact Our Team within 15 days of delivery at [email protected] with your order number and reason for return
  2. Receive Authorization – Our RC specialists will review your request and provide return instructions within 1 business day
  3. Package Securely – Use original packaging when possible, including all manuals and accessories
  4. Ship Back – Send to our Tigard facility using a trackable method (return shipping is customer’s responsibility unless item was faulty)
  5. Inspection – We’ll examine the returned item within 3 business days of receipt

Refund Process

Once your return is approved:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after approval
  • Refund Amount: Full item price minus any shipping costs (unless return is due to our error)
  • For exchanges, we’ll ship the replacement as soon as the return is approved

Damaged or Incorrect Items

If you receive a damaged item or incorrect Pro Boat spares/RC components:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange a free return label and expedite your replacement
  • In some cases, we may issue a refund without requiring return of the damaged item

International Returns

For our global customers (excluding certain remote regions):

  • All customs forms must clearly mark the package as “Returned Goods” to avoid duties
  • Original shipping costs are non-refundable for international orders
  • Return shipping times vary by location (typically 15-25 days via EMS)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Cheap CML Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return: [Product Name(s) and Quantity]

Reason for return: [Please specify – wrong item, damaged, etc.]

Preferred resolution: [Refund/Exchange for (specific product)]

I have reviewed the return policy and confirm the items are unused and in original packaging.

Please provide return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Help?

Our RC product specialists are here to assist with any return questions. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM PST

We appreciate your trust in Cheap CML Store for your RC hobby and racing needs!