At Cheap CML Store, we’re committed to providing RC hobbyists and competitive racers worldwide with premium Pro Boat parts, electric components, and accessories. Our streamlined shipping and returns process is designed with your convenience in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Tracking included
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Tracking included

Note for International Customers: We ship globally except to certain remote regions in Asia. Customs fees may apply and are the customer’s responsibility.

Returns & Exchanges

We stand behind our RC products and want you to be completely satisfied with your purchase. Please review our policy below:

Return Eligibility

  • Returns/exchanges must be initiated within 15 days of delivery
  • Items must be unused and in original packaging with all tags and accessories
  • Proof of purchase (order number) required

Non-Returnable Items

Due to their specialized nature, these products cannot be returned:

  • Kits (once opened due to component integrity concerns)
  • Bearings & Bolts (hygiene and safety reasons)
  • Electric components that have been installed or used
  • Any item showing signs of use, modification, or damage not present at shipping

Return Process

Follow these simple steps designed for RC enthusiasts:

  1. Contact Our Team within 15 days at [email protected] with your order number and reason for return
  2. Receive Authorization – Our RC specialists will review your request and provide return instructions within 1 business day
  3. Package Securely – Use original packaging when possible, including all manuals and accessories
  4. Ship Back – Send to our Tigard facility using a trackable method (return shipping is customer’s responsibility unless item was faulty)
  5. Inspection – We’ll examine the returned item within 3 business days of receipt

Refund Process

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after approval
  • Refund Amount: Full item price minus any shipping costs (unless return is due to our error)

For exchanges, we’ll ship the replacement as soon as the return is approved.

Damaged or Incorrect Items

If you receive damaged Pro Boat spares or incorrect RC components:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange a free return label and expedite your replacement
  • In some cases, we may issue a refund without requiring return of the damaged item

International Returns

For our global customers:

  • All customs forms must clearly mark the package as “Returned Goods” to avoid duties
  • Original shipping costs are non-refundable for international orders
  • Return shipping times vary by location (typically 15-25 days via EMS)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Cheap CML Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return: [Product Name(s) and Quantity]
Reason for return: [Please specify – wrong item, damaged, etc.]
Preferred resolution: [Refund/Exchange for (specific product)]

I have reviewed the return policy and confirm the items are unused and in original packaging.

Please provide return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Help?

Our RC product specialists are here to assist with any shipping or return questions:

We appreciate your trust in Cheap CML Store for all your RC hobby and racing needs!